Here are some interesting statistics regarding customers of the Hospitality Industry:
• 72% of customers will tell six or more people if they have a satisfying experience*
• Word-of-mouth recommendations are 5x more effective than paid advertisements*
• A satisfied customer will tell three of their friends, while an angry one will tell 3,000
• 86% of adults are willing to pay more for a better customer experience*
It appears that one of the greatest hospitality goals is a positive, memorable customer experience – it’s not just what you do, but how you do it. Whether a restaurant, hotel, motel, conference center, café, club, bar, or coffee shop, when it comes to the environment of your business, Stratis can assist in creating indelible looks and long-lasting furniture and surfaces while remaining cost-effective.
- Conference Tables
- Dining Table Tops
- Doors/Drawer Fronts
- Dining Carts
- Wall Panels
Hospitality items and surfaces are high-touch and high-traffic; they can take quite a beating – furniture is moved, run-ins with dining carts, bumps by luggage, etc…. You want these items to remain looking brand-new guest after guest. Stratis can provide solutions with high-quality materials that retain their excellent appearance during continual use.
Rapid turnover of clients and guests can leave environments and surfaces with coffee cup rings, wine spills, and unidentifiable splotches. Perpetual cleaning is a necessity so ensure everything is spic and span, not to mention sanitary, for the next patron. They can withstand the standard cleaning solutions needed for a completely hygienic scrub down. A great choice is our 3DL – it is durable and water-resistant. Also, unlike wood, it is warp-resistant when subjected to high humidity levels. Our contoured surface edging prevents dirt-catching, hard-to-clean crevices and joints.
Well-executed design can create any variety of moods. Whether your establishment is going for an ultra-modern feel, cozy shabby chic, or a Grecian-inspired look, Stratis has a myriad of colors, textures, and finishes to get the vibe just right. From high-gloss and metallic finishes to realistic wood grain and graphic designs, the choices are endless.
Your space is uniquely your own, and whether you prefer to remind guests and patrons subtly or yell it from the rooftops, Stratis has got you covered. We can bring your brand to life with custom table tops, personalized panels, logo overlays, and graphic design treatments. Just another way to increase customer recognition/retention.
In Hospitality, the customer is number one and you want their experience to be exceptional. Give Stratis the opportunity to give you an exceptional experience – we’ll help to create the ideal, enduring environment for your business. Click here to contact us!
*Smith, Mercer. “111 Customer Service Statistics and Facts You Shouldn’t Ignore.” Helpscout.com, www.helpscout.com/75-customer-service_facts-quotes-statistics/. Accessed 15 March 2022.
*Todorov, Georgi. “Word of Mouth Marketing: 49 Statistics to Help You Boost Your Bottom Line.” Semrush.com, www.semrush/blog/word-of-mouth-stats/. Accessed 15 March 2022.
*MacDonald, Steven. “5 Ways to Deliver Excellent Customer Service (With Examples). Superoffice.com. www.superoffice.com/blog/5-ways-to-deliver-excellent-customer-service/. Accessed 15 March 2022.
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