- Shipping & Returns
Shipping & Returns
Freight and Delivery
Orders ship F.O.B. Factory unless otherwise specified. Charges will be prepaid and added to invoice total unless otherwise specified.
Stratis Industries will drop ship orders for customers. A drop ship charge may apply.
Orders ship via UPS/Spee-Dee or common carrier ground service, unless otherwise specified. Air shipments may be arranged if specified by customer. If no carrier is specified, Stratis Industries will use its own discretion.
If additional services (ex. lift gate, inside delivery, etc.) are required on pallet or skid shipments, additional charges will apply. Upon request for a freight quote, please notify Stratis Industries of any additional services needed for delivery.
Stratis Industries’ strives to have the most competitive lead times. With this in mind, each product’s lead time will vary depending on product type. Please consult individual product listings for additional lead time information or contact Stratis directly. Lead times may vary on custom orders or large quantity orders. You will be notified of any delays in shipping.
For shipments within the continental US, buyer acknowledges that once Stratis Industries delivers goods to the carrier, title to the goods and risk of loss will pass to buyer, and customer is responsible for seeking appropriate recourse against the carrier, which shall be customer’s sole recourse for goods damaged in transit.
For shipments to Canada, Hawaii, Alaska, and foreign countries, contact Stratis Industries for information and quotes.
Stratis Industries may accept returns within 30 days. All goods are subject to a minimum 30% restocking charge.
No returns will be accepted after 30 days from invoice date.
Returned goods will not be accepted without prior written authorization from Stratis Industries.
Return Merchandise Authorizations (RMA#) will be issued by Stratis Industries and must be visible on returned merchandise. All returned goods must be in original cartons and must have proper inner packing (goods should arrive at Stratis Industries in “like new” condition).
RMA# will be valid for 30 days from issuance. Any products returned after this 30 day grace period will not be accepted and will be returned to customer at their expense.
Unauthorized returns will be handled at customer's expense.
If an error is made regarding your order by Stratis Industries, we will take responsibility for return shipping fees and the original shipping fees where applicable.
On customer order errors or defective merchandise, customer will be responsible for return shipping.
All returns are subject to inspection and rejection.
Custom and special order items are not returnable.
Contact Stratis Industries prior to shipment for proper procedures and authorizations.
Phone: 1-800-969-9708 Fax: 1-715-598-9022 E-mail: CustCare@StratisIndustries.com