- Terms and Conditions
Terms and Conditions
To Place an Order
There are several easy methods for placing orders with Stratis Industries.
Orders can be placed on our secure website at www.StratisIndustries.com. Upon receipt of an order, an email confirmation will be sent. Please call Customer Service at 1-800-969-9708 if you have trouble placing a website order.
You may e-mail us at Orders@StratisIndustries.com or fax at 1-715-598-9022. When ordering via e-mail or fax you may use your own purchase order form or a Stratis order form. All of Stratis Industries’ terms and conditions still apply when using your own purchase order form. Orders may also be placed over the phone at 1-800-969-9708 (715-598-9020). Upon receipt of order a confirmation will be returned to sender. Upon approval of order, Stratis will send you an order acknowledgement.
Backorders are priced at the time of the original order. You will be notified of any items that are backordered. Normal shipping terms shall apply to backorders.
All products are subject to price changes without notice. We will do our best to give you advanced notice. An order acknowledgement will be sent for any orders with price discrepancies.
Order acknowledgements will be sent via fax or e-mail. These are automatically sent on all website orders.
An open account must be approved by Stratis Industries. Upon approval, your terms will be established for your account. Please pay from invoice. Invoices are payable within the established terms. Accounts that are 15 days past due will be put on hold until a current status is retained. Past due invoices may be subject to finance charges, collection fees, and attorney/court expenses. Stratis Industries also accepts credit cards (Visa, MasterCard, and American Express). All shipments are F.O.B. Factory unless otherwise specified. Stratis Industries reserves the right to put orders on “hold” for any account with an outstanding balance.
Freight & Delivery
All goods are carefully inspected prior to shipment.
All goods should be thoroughly inspected upon delivery and prior to signing receipt. Please notate any visible damage on the bill of lading or delivery receipt immediately. If your order is shipped F.O.B. Factory, you will be responsible for notifying carrier of loss or damaged goods and making the appropriate claim(s) to the carrier. For common carrier claims, the carrier requires the recipient of the merchandise to file claims and receive reimbursement. Stratis Industries cannot file the claim and therefore cannot issue credit to your account. Call and file a claim with the carrier in order to receive reimbursement.
Contact Stratis Industries if further documentation is needed for resolution. Hold shipment for carrier inspection. If you sign a receipt for a shipment without noting problems or discrepancies, Stratis Industries and the carrier are relieved of further responsibility. If you believe Stratis Industries is at fault or there is concealed damage, you should file a claim with our Customer Service Center on the date you receive the merchandise. Photos of damage required. Customer waives right to place claim against Stratis Industries if filed after 15 days of receipt of shipment.
After notifying carrier, contact Stratis Industries for replacement or repair of product or parts and for determination on return of damaged goods. Stratis Industries will determine whether to repair or replace entire product or parts.
Failure to follow these procedures may result in forfeiture of monies due to you.
Measurements & Weights
All measurements and weights are approximate.
-Excellent sales tools, literature, and samples.
-Insegnia program: private labeling through product engraving
-Job shop, 2D or 3D CAD Design, and OEM capabilities.
Effective January 2013